Refund Policy

1. Our Commitment

At Obilio Digital Agency, we are committed to delivering high-quality services that meet or exceed your expectations. We stand behind our work and want you to be completely satisfied with your project.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Project cancellation before work begins
• Failure to deliver project within agreed timeline
• Significant deviation from agreed project scope
• Technical issues that cannot be resolved
• Mutual agreement to terminate the project

3. Refund Process

To request a refund:

1. Contact us at contact@obilio.io with your refund request
2. Provide project details and reason for refund
3. Allow 3-5 business days for review and response
4. If approved, refund will be processed within 7-10 business days

4. Partial Refunds

In cases where work has already begun, partial refunds may be offered based on the amount of work completed and materials used. We will provide a detailed breakdown of costs and work completed.

5. Non-Refundable Items

The following are generally non-refundable:

• Third-party software licenses and tools
• Domain registrations and hosting fees
• Stock photos and premium assets purchased
• Consultation and planning sessions completed
• Projects completed and delivered as agreed

6. Dispute Resolution

If you disagree with our refund decision, we encourage open communication to resolve the issue. We are committed to finding a fair solution that satisfies both parties.

7. Payment Method Refunds

Refunds will be processed through the original payment method used for the transaction. Processing times may vary depending on your bank or payment provider.

8. Contact Information

For refund requests or questions about this policy, please contact us at contact@obilio.io